1. No refunds will be provided for cancellations made after 24 hours of placing the order.
2. If there are any issues with the order, such as incorrect items, missing items, or quality concerns, they must be raised within 24 hours of receiving the order.
3. To raise an issue, the customer must send an email to the restaurant with a clear image of the concern.
4. The restaurant reserves the right to either replace the items or provide a refund, depending on the nature of the issue.
If the customer fails to raise an issue within 24 hours of receiving the order, the restaurant will assume that the customer has accepted the order as is, and no refunds or replacements will be provided.
5. If the restaurant confirms that an issue has occurred due to its fault, the customer will be provided with a full refund or a replacement.
6. If the customer cancels the order due to reasons beyond the control of the restaurant, such as a change of plans or dietary restrictions, no refunds will be provided.
7. The restaurant reserves the right to cancel an order if it is unable to fulfill it for any reason. In such cases, the customer will be provided with a full refund.